Refund Policy

1. All Sales Are Final

Due to the nature of our products, all sales are final and we do not offer refunds or returns. Because our products are intended for laboratory research and their integrity depends on proper handling, storage, and chain of custody, we cannot accept returns or resell any product once it has left our facility.

2. Exceptions Considered Case-by-Case

Refunds or replacements may be granted only where warranted, and are reviewed on a case-by-case basis at our discretion. Typical situations we will consider include:

• Orders that arrive damaged, defective, or leaking.
• Orders where the wrong product or quantity was shipped.
• Orders that are lost in transit and confirmed as undelivered by the carrier.

3. How to Request Assistance

If you believe your order qualifies under one of the exceptions above, contact our support team within 7 days of delivery with your order number and clear photos of the product and packaging. Our team will review your request promptly and, if approved, arrange a replacement or refund for the affected item.

4. Order Cancellations

You may request to cancel an order before it has shipped. Once an order has been dispatched it can no longer be cancelled, but it may still be eligible for assistance under the exceptions above.

5. How Approved Refunds Are Issued

Where a refund is approved, it is issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement after processing, depending on your bank or card provider.